1. Introduction

Revoous (“we,” “our,” “us”) provides software tools that help businesses collect customer feedback, generate reviews, and manage communication with their customers. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, platform, and related services (collectively, the “Services”).

By accessing or using Revoous, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We may collect the following information when you use our Services:

  • Business name, contact information, and account details
  • Customer names, phone numbers, and email addresses uploaded by the business
  • Review request content, message templates, and communication preferences
  • Support inquiries and communication with our team

2.2 Automatically Collected Information

When you access our website or dashboard, we may automatically collect:

  • IP address
  • Browser type and device information
  • Usage data and activity logs
  • Cookies and tracking technologies

2.3 Third‑Party Integrations

If you connect third‑party services (e.g., Google Business Profile), we may receive:

  • Business profile data
  • Review data
  • Public business information

We only access data you explicitly authorize.

3. How We Use Information

We use collected information to:

  • Provide and operate the Revoous platform
  • Send review requests and customer communications on your behalf
  • Improve platform performance and user experience
  • Deliver customer support
  • Maintain security and prevent fraud
  • Comply with legal obligations

We do not sell personal information.

4. SMS, MMS, and Email Communications

4.1 Express Written Consent (TCPA Compliance)

Businesses using Revoous must obtain express written consent from their customers before sending SMS or MMS messages.

Consent must clearly state:

“By submitting this form, you agree to receive automated text messages from [Business Name] regarding services, appointments, updates, and review requests. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP to unsubscribe.”

4.2 Opt‑Out Mechanism

Recipients may opt out at any time by replying STOP, UNSUBSCRIBE, or similar keywords.

4.3 Message Sending on Behalf of Businesses

Revoous sends messages only on behalf of the business account owner. Businesses are solely responsible for:

  • Obtaining consent
  • Maintaining compliance
  • Ensuring message content follows applicable laws

Revoous provides the tools but does not control message content.

5. Data Sharing and Disclosure

We may share information with:

  • SMS/MMS providers (e.g., ClickSend, Telnyx, Vonage) to deliver messages
  • Email service providers
  • Analytics and security partners
  • Legal authorities when required by law

We do not sell or rent personal data.

6. Data Storage and Security

We implement industry‑standard security measures to protect your data, including:

  • Encryption in transit (HTTPS/SSL)
  • Secure server infrastructure
  • Access controls and authentication
  • Regular security audits

However, no system is 100% secure, and we cannot guarantee absolute protection.

7. Data Retention

We retain data only as long as necessary to:

  • Provide the Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Businesses may request deletion of their data at any time.

8. Your Rights

Depending on your location, you may have rights to:

  • Access your data
  • Correct inaccurate information
  • Request deletion
  • Opt out of marketing communications
  • Request a copy of your data

To exercise these rights, contact us at: support@revoous.com

9. Cookies and Tracking Technologies

We use cookies to:

  • Improve website performance
  • Analyze usage
  • Personalize user experience

You may disable cookies in your browser settings.

10. Children’s Privacy

Revoous is not intended for individuals under 18. We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date reflects the most recent revision.

Continued use of the Services indicates acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact:

Revoous Support Email: support@revoous.com Website: https://revoous.com